Hassle-Free Returns & Refunds
At Levcart, we strive for your complete satisfaction. If you’re not happy with your purchase, we’ve got you covered.
Here’s what you need to know:
- Return Window: You have 7 days from the date of delivery to request a return.
- Eligibility:
- Defective Items: Damaged or faulty upon arrival.
- Incorrect Items: You received the wrong item.
- Unused & Unopened: The item must be unused and in its original, unopened packaging.
- Non-Returnable Items:
- Sale items
- Personalized or customized products
- Digital downloads
- Clearance items
How to Initiate a Return:
- Contact Us: Email us at support@levcart.com with your order number and a brief description of the issue.
- Provide Evidence (if applicable): Attach photos or videos of the damaged/defective item.
- Await Instructions: We’ll review your request and provide further instructions on how to return the item.
Return Shipping:
- Customer Responsibility: You are responsible for the cost of return shipping unless the item is defective or incorrect.
- Use a Trackable Service: We recommend using a trackable shipping service to ensure safe and timely delivery.
Refund Processing:
- Upon Receipt: Once we receive and inspect the returned item, we’ll process your refund.
- Refund Methods: Refunds are typically issued to the original payment method within 7-10 business days.
- Store Credit Option: You may also choose to receive store credit for future purchases.
Exchanges:
- For Defective/Damaged Items: We offer exchanges for defective or damaged items.
- Contact Support: Contact us at support@levcart.com to initiate an exchange.
Late or Missing Refunds:
- Check Your Account: Verify if the refund has been processed by your bank or payment provider.
- Contact Your Bank: If the refund is delayed, contact your bank or payment provider for assistance.
- Contact Us: If you still haven’t received your refund, please reach out to us at support@levcart.com.
For any questions, please don’t hesitate to contact our customer support team.
Key Improvements:
- Clear and Concise Language: Uses simple and easy-to-understand language.
- Stronger Call to Action: Encourages customers to contact support for assistance.
- Focus on Customer Experience: Emphasizes a customer-centric approach to returns and refunds.
- Improved Readability: Uses bullet points and subheadings to enhance readability.